Key West Boat Tours, Created By Biologists

Cancellation Policy & Optional Trip Insurance For Eco Tours

(Does Not Apply to Private Charters)

We strive to make your booking experience as flexible and accommodating as possible. Understanding that plans can change, we offer a generous cancellation policy and optional trip insurance for when flexibility is paramount.

Cancellation Policy:

• Free Cancellation up to 6 Days: You can cancel or reschedule your trip at no charge up to 6 days (144 hours) prior to the departure time.

• Within 6 Days: We cannot allow cancellations or rescheduling within 6 days of your trip. This policy applies regardless of when the booking was made.

Optional Trip Insurance:

• Added Flexibility: For added peace of mind, we offer optional cancellation insurance that can be added to your booking during purchase. This insurance allows you to cancel or reschedule your trip for any reason, right up to the moment of departure.

• Rescheduling: If you choose to reschedule, this will be subject to availability, ensuring we can accommodate your new preferred time without impacting other guests.

We recommend considering our cancellation insurance to cover unexpected changes such as illness or other unforeseen events. This option provides you with flexibility and ensures that you can enjoy your experience with us without worry.

While our tours are designed to be inclusive, accommodating guests of all ages, the specific activities featured, such as snorkeling or kayaking, may vary in accessibility and physical demands.

• Please note that entering the kayaks, or ocean for snorkeling require a degree of mobility to manage entry and exit.

For detailed information on the suitability of specific trip activities for different age groups and physical fitness levels, please read our blog post: Who Are Our Trip Activities Appropriate For? (Link to blog post)

Pets Policy

While we are dog lovers and understand the joy pets bring to families, we must prioritize the comfort and safety of all our guests as well as the preservation of our boats. Therefore, pets are not allowed on our regular eco tours due to the potential for increased wear and tear and because not all guests may be comfortable around animals.

Private Charters: For those who wish to bring their family pet on an adventure, we offer the option on private charters. You can include your pet for an additional fee of $75, ensuring that everyone in the family gets to enjoy the experience together.

Thank you for understanding our need to balance the interests of all our guests and the maintenance of our vessels.

BYOB Alcohol Guidelines:

• Beer and Wine Welcome: Guests are welcome to bring beer or wine aboard for consumption after the tours activities. For safety and compliance with Coast Guard regulations, please present your beverages to the crew during boarding. Our crew will serve you to ensure both passenger safety and compliance with federal laws.

• Glass and Hard Liquor: For the safety of all on board, we ask that you avoid bringing glass beer bottles. We also recommend avoiding hard liquor, as it can be challenging to monitor effects, especially in combination with heat and physical activity.

• Consumption Monitoring: The crew reserves the right to restrict alcohol consumption to maintain a safe and family-friendly environment.

Smoking Policy:

• No Smoking or Vaping: To ensure the health and comfort of all our passengers, smoking cigarettes, cigars, or vaping is not permitted during the tour.

• Federal Regulations on Marijuana: Please note that despite state laws, as a federally regulated vessel, we must adhere to federal laws that prohibit the use of marijuana in any form aboard.

We appreciate your cooperation and understanding in helping us maintain a safe and enjoyable environment for everyone.

Punctuality

To ensure timely departures and respect for all our guests, please arrive at the boat and be ready to board 20 minutes prior to your scheduled departure time. Regrettably, we cannot delay departure for guests who arrive late and are unable to offer refunds or reschedule missed trips unless trip insurance was purchased.

Parking

Parking availability varies significantly depending on the time of year and time of day. During peak periods, such as holidays, finding parking can be particularly challenging. To avoid stress and ensure a relaxed start to your adventure, we recommend allowing ample time to park. The area around the dock is scenic and worth exploring, so arriving early offers the added bonus of potentially spotting fish or manatees!

Information on Parking

Traffic

Traffic in town is generally manageable, but if you’re traveling from Miami, be aware that delays are possible, especially if there’s an accident on US1. To mitigate potential delays, we highly recommend considering our optional trip insurance, which allows for last-minute changes to your plans without penalty, please review trip insurance, reschedules are based on availability.

Honest Eco Happiness Guarantee

At Honest Eco, we are committed to delivering exceptional eco-tour experiences. If you join one of our tours and feel that the experience did not meet your expectations in terms of crew performance, we offer a remedy to ensure your satisfaction.

Guarantee Details:

• Eligibility: This guarantee applies only if you have participated in the entire tour. Please understand that we cannot extend this guarantee to guests who miss the boat.

• Compensation: If your experience falls short, you can submit your request here, we will issue gift cards valid for a future tour. These gift cards are valid for five years, giving you plenty of time to plan your return visit.

• Exclusions: Please note that this guarantee does not apply to private charters.

We strive to ensure every guest departs with great memories, and this guarantee is our promise of quality and commitment to your satisfaction.