Cancellation Policy & Other Considerations

​Please take a moment to review some information that, while maybe not super exciting, is good to know!

Cancellation Policy

We only take six passengers and we guarantee your space aboard our boat, because of this, once purchased, tickets cannot be refunded and may not be able to be rescheduled. If you find out you won’t be able to make the trip, and let us know in advance, we will offer you “stand-by” tickets for a future date, just please let us know as soon as you can.

CANCELLATIONS FOR WEATHER

The activity runs in light rain and other moderate weather conditions, but the seller may cancel the activity before the start time in the event of severe or unsafe weather conditions. If the seller cancels the event, ticket-holders will be allowed to reschedule tickets (subject to availability) or receive a full refund.

Chilly Weather

It can be chilly on the water and we have plenty of space on board, so please feel free to bring anything that may help keep you comfortable while out with us. Especially between the months of November and March, it can be quite chilly out on the water. Please bring layered clothing, windbreakers and/or blankets.

Gratuity

Travelling, especially abroad, and participating in new activities can lead to unsurety on who might accept tips as a source of income. We hope we can respectfully offer some guidance by expressing the following:

Our captains are both US Coast Guard licensed professionals and members of the service industry. If you feel that your captain provided excellent customer service for you and enhanced your experience, then you may decide to leave them a tip at the end of your trip, just like you might with a server in a restaurant. A customary gratuity is based off of 10-20% of the ticket price and is never asked for and is never required. No matter what, we always do our best to give you an excellent experience. We know that you have many wonderful options for activities and we greatly appreciate you choosing us!

Parking

PARKING:

Patty C. (The Original Dolphin Watch)

There is a pay parking lot on Caroline street that is very close to our boat and is found directly across the street from restaurants Pepe’s and Harpoon Harry’s. There is bike parking all around.

E.O. Wilson (Yoga at Sea & Nature Watch)

Free Parking at the marina!!